In order to file a warranty claim or return, you absolutely must have the original packing slip and receipt that is paired with your shipped order. Any product you are returning must be in exactly same manner as shipped (factory condition) for eligibility to return items. Inclusion but not limited to these elements: odors, stains, cracks, trimming, punctures or tears. Our guidelines for returning are below:
Guarantee of Return:
The effective date of the return guarantee starts at the time of the shipping date of the product or, if in store pickups, the day of pickup. The product must be exactly like it was in factory condition and any alterations what-so-ever to the product will void the product of warranty or guarantee of return. Any product you are returning must be returned in exactly same manner as shipped (factory condition) for eligibility to return items. Inclusion but not limited to these elements: odors, stains, cracks, trimming, punctures or tears.
We we ship a product to you and it returns to our shipping facilities, the customer is responsible for all shipping costs involved, including offering us a correct shipping address and paying the cost of that shipping. If an item is shipped back, this will incur a second shipping cost which may exceed the original cost of $11.95 which is included with all initial pre-tax sales. Payment for shipping must be made ahead of time before the item is to be shipped (first time or additional times). If the product is purchased either online or at a physical store location and then shipped back to our store location, the customer is responsible for shipping costs. If the customer purchases a product in a physical store location and then returns the item to the store, there will be an undisputed 25% restocking fee. It should be noted that due to the way the foam is manufactured, it is normal to see slight imperfections which will not cause effects in the performance of the product overall. This is normal in the process of manufacturing the foam and should not be looked at as a reason to return the item.
After we accept a return policy, the product has three weeks (21 total days) of the pick-up date or shipping date to be physically in hand at our shipping facilities.
We do not accept any warranty or returns based off any other manner than what is listed below:
If for some reason you have not received the proper products you have ordered, please contact us (using the contact page) and we'll fix the mistake for you. If this is the case, Currently Trending will cover all ground shipping & handling costs. Since we have so many various orders with different combos, colors and requests, it is essential you directly contact us about this matter before making a return so we can resolve it with resilience. It may be possible that we only need to ship back a fraction of the overall order instead of having a whole shipment needing replacement.
We want the most cost effect, simple and positive outcome for our customers when it comes to satisfaction of our customer service. We cannot ship out any replacement products unless the customers items are already placed in the mail back to our shipping facilities with a receipt for shipping as proof. Always make sure when returning an item in a case like this, that the item is returned in factory condition otherwise we cannot replace the item or issue a refund.
In case of confusion, we use ground shipping via FedEx for all replacement products.
If your item that was shipped was a correct order but has a defected item within it, it must be in our shipping facility possession within 21 calendar days of the items ship date in order to properly make a request for an exchange or return. The customer will have the responsibility of paying for shipping and handling costs to our shipping facilities and from our shipping facilities.
Returns that have been Authorized
If the customer returns an item to our shipping facilities that has no problems on our end, the product will be subject to a 25% restocking fee and the customer will be responsible for all the shipping and handling costs incurred in the return of the item. The product must be in mint condition to be accepted for returns.
EMAIL US FIRST TO CONFIRM RETURN, do NOT send back to our manufacturer. We'll provide you with a separate address.
Email: firstname.lastname@example.org for all return inquiries.
Exchanges that have been Authorized
If we authorize an exchange, the customer will be responsible for all the shipping and handling costs to and from our shipping facilities. The product will not be exchange if it is not in factory mint condition.
MAKING A RETURN
Any products sent back for returns or warranty claims must be paired with the original receipt sent with the packing slip on the package for us to accept your order. All items we approved for returns need to be at Currently Trending's shipping facilities within 21 calendar days from the shipping date. Please email us with the information: Name, Phone Number, E-Mail address, Invoice Date, Invoice # and the date you are going to return the item or the photo with tracking number on receipt. Once the item has arrived at our shipping facilities, it will take about two weeks (14 days) for the order to be processed.
The customer must pay for shipping and handling costs to Currently Trending's shipping facilities If the foam is defective before the ending of the warranty, which can sometimes cost upwards of $99. Currently Trending only ships using ground shipping and is not responsible for the actions of the delivery service in terms of mishandling, misplacement or lost or stolen items.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Clothing with signs of wear & tear
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds (if applicable)
- If you haven’t received a refund after 5-7 days of our confirmation email, first check your bank account again.
- If this is not the case, then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Please contact us at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.