Terms of Service


Terms of Service

SHIPPING

In order to assist our customers, we've decided to allow every single order no matter how large or small to always be $14.95 shipped FedEx, which is the minimum it costs for us to ship out any items. This essentially means the more you purchase, the more you save.



FREQUENTLY ASKED QUESTIONS - FAQS

Below are frequently asked questions we'd love to answer for you but if you don't see what you're looking for, feel free to ask us your questions by using the contact form on our website.

Can you please explain what a privacy policy is?

Sure! We will keep all information regarding the store except for credit card information which only gets used at the time of purchase. We do not share the information with other third parties for any commercial use.

How safe is using my credit card on your website?

Very safe! Our store is via Shopify which follows all legal government rules in order to protect your credit card information with the upmost care. We will never see your credit card information either. 

What's the average shipping & handling time for me to receive my order?

After the time we receive your online order it takes about 3-5 business days to process. Then we ship the package via FedEX Ground which usually takes about 5-6 business days from the time shipped to reach your address. 

What are your accepted types of payment?

The types of payment that Creative Soundproof Solutions' accepts is Mastercard, VISA, Discover and AMEX. We can also do wire transfers on extremely large orders however we cannot ship any item until the money is in our account. 

What states do you charge sales Tax?

Only in Michigan & California do we charge sales tax. All other states we do not charge sales tax.

Can you please describe open and close cell foam?

Sure! The difference between open and closed cell foam is that the open-cell foam has cell open to each other where as the closed-cell foam's cells are similar to tiny bubbles and closed off to each other.

Is it ok to wash my products?

We would absolutely not recommend that as it can damage the material thus causing it's effectiveness to be diminished. If you absolutely need to clean a few specs or stains off your product, it is possible to use a soft cleaning material meant for that type of product giving it plenty of time to dry before using it. Creative Soundproof Solutions' wants to remind you that we don't recommend any of these scenarios and if the product is ruined in the process, it will void an warranty and we cannot accept it as a return.

Where do you ship?

We ship anywhere in the continental USA (excluding Hawaii, Alaska and Puerto Rico, which will cost more for shipping.


DISCLAIMER & TERMS OF SERVICE

Please Note >> Always open your products as soon as possible when shipped to you because if left in the packaging for more than two weeks (14 days) it can lose it's natural shape which would cause deforming. If this happens, it is the customers responsibility and not Creative Soundproof Solutions. We will not accepted returns or exchanges if the merchandise is warped due to being left in the package too long. 

Changes to Prices, Availability & Shipping are always subject to changes without notice. We reserve the right to make any changes to our services, merchandise, photos, wording, content visual or audio and to fix any technical errors that may occur on the website as we deem fit. Any item you have ordered that may have a different price, we will hold the item and let you know about the price increase before shipping as a confirmation from the customer.

Please always make sure to use the correct shipping address that matches your credit card when using the billing option so we can match the information with what we have on film. Any invalid information will be the responsibility of the customer and may take the order longer to be shipped.

Any shipments that are late or delayed caused by mis-information of the customer at the time of purchase is the responsible for the customer. If extra costs are incurred, it will be the responsibility of the customer to pay for those costs. 

Suggestions that Creative Soundproof Solutions has made in any of our policies or this text are merely suggestions. Creative Soundproof Solutions and it's employees will always try to help you out any way we can without cause for liability and suggest products that go well with our own products. However any third party products we don't sell are not of our liability and anything that happens with them is under the customers own discretion. Creative Soundproof Solutions will accept no liability for any items we have suggested that don't work out perfect the way the customer has imagined or causes damage to the product. Since it is a suggestion, there are always variables to consider so we can never 100% know the outcome, which is why it is considered a suggestion.

Errors regarding photos, videos and text may sometimes be inaccurate, even though we do our best to display our business with the upmost professionalism and attention to detail. If you notice any inaccuracies within the site, feel free to contact us using the contact form in the website. 

Creative Soundproof Solutions is not liable for any person that causes any incidental or consequential damage, loss or liability using our products even if we have been informed or have informed you (the customer) of the product. All our products are sold "as is" and we do not issue warranties for quality performance. Creative Soundproof Solutions does not control the website platform (Shopify) so we do not control whether or not viruses can get in, although we are assured by Shopify that it protects against online viruses. Creative Soundproof Solutions disclaimer doesn't affect whether or not a warranty is effective, if one is issued. Under no circumstances will Creative Soundproof Solutions total liability to you for any or all damages, losses or causes of acton (in any cases) exceed what the customer originally paid, for any merchandise specifically ordered by the customer.

We reserve the right to refuse service or sales to anybody at anytime.